Terms & Conditions

Ordering From CLC Publications

Order Payment

Internet orders must be prepaid by VISA, MasterCard, Discover, or American Express. You may order online 24 hours a day, 7 days a week. If you have any questions, give us a call at 215-542-1240 or 1-800-659-1240 or send us an email at orders@clcpublications.com. Our customer service team is available Monday through Friday, 9AM to 5PM (EST), excluding holidays.

Credit Card Safety

This is a secured website. Our server uses software which encrypts your credit card information so that it cannot be read by other Internet users. If you are still uncomfortable about sending such information over the Internet, feel free to call in your order to 215-542-1240 or 1-800-659-1240, Monday through Fridays, 9am till 5pm, excluding holidays.

Ministries and Bookstores

If you are ordering for a ministry or bookstore, you may be eligible for an additional discount. Please call us at 215-542-1240 or 1-800-659-1240 to set up an account with a representative from our customer service team.

Shipment

Orders are shipped via First-Class or Media Mail (depending on weight and most efficient method of shipment) within 24 hours of receipt weekdays. A shipping and handling charge will be added to your total order. You will see a chart of shipping charges when you view your products in your shopping cart, and you will also see a running total of those charges based on the products in your shopping cart. The shipping cost will show, at which point you may change the method of shipping before clicking to continue and submit your order. Note that orders must be received before noon eastern standard time, Monday through Friday, to ship the same day. We do not ship outside the United States.

Return Policy

If you are dissatisfied with your order, you can return it, undamaged, within 90 days to receive a full refund (less shipping).

Bulk Purchase Returns: (defined as any item purchased in quantity) Unused and undamaged bulk items that are returned will be subject to a 10% restocking fee plus shipping cost.

Please carefully package and send returns by a traceable means. This allows you to file a claim with the carrier if shipment is lost in transit.